“When I said that did not happen they said I must have pushed down on it or held it wrong.” “Took the Mac to the Apple store and was told right off the bat ‘I will tell you what you did here’ and it was explained how I must have closed the lid on something,” the buyer wrote. One user says that this is the explanation Apple support provided when taking their laptop in for a service. The second possibility sounds plausible, given last year Apple warned MacBook owners not to use webcam privacy shields (opens in new tab), because it reduces the clearance between the keyboard and panel. Another is that the affected laptops have debris on the keyboard, which pushes into the screen when closed causing cracks to appear. One is that the screen is flexing as the lid is moved, with one user suggesting that the frame may simply be too thin to protect the fragile frame from torque force as it’s closed. So what’s causing the phantom MacBook cracks? Two possibilities seem likely. It’s not clear how this would be ascertained.
#Screens for mac crack update
We are reaching out for comment and will update this story should we hear back.įor 9to5Mac reader Ian Probert, the company hedged its bets, asking for £570 (~$790) for the repair, with the understanding that a refund would be issued if technicians decided he had really done nothing to cause the damage himself. So far, however, Apple has yet to comment publicly on this issue. Users report different responses from the company, ranging from a no-questions-asked free repair, all the way up to a charge of between $400 and $800 for a new screen installation. If you have this happen to you, it’s not clear what the response from Apple will be. Apple's responses vary according to users
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